At XPEDITE®, criminal research is not an automated handoff or a single step process. Every record that moves through our system is touched by experienced professionals whose role is to ensure accuracy, consistency, and reliability before results are delivered to our clients.
What follows is a look behind the scenes at how XPEDITE® manages criminal research from start to finish.
Research Starts With Experienced In House Teams
XPEDITE® relies on trained in house researchers who understand how criminal records are structured, accessed, and documented across thousands of jurisdictions. These researchers are responsible for locating records, reviewing court information, and entering findings accurately and consistently.
Whether records are obtained directly by our team or received from trusted outside researchers, all data is handled by professionals who understand court systems, identifiers, and jurisdiction specific nuances.
Careful Record Entry and Standardization
Once records are obtained, information is entered using established standards designed to support clarity and consistency. Attention is given to identifiers, charge information, case status, and court reported details to ensure records are accurately reflected at the time of research.
This step is critical. Clear and consistent record entry reduces downstream questions and supports efficient review.
Quality Assurance Review Before Release
Every record goes through a dedicated quality assurance review before results are cleared for delivery. The QA team carefully reviews records to confirm accuracy, completeness, and alignment with court sourced information.
This review process helps identify inconsistencies, missing details, or discrepancies that require clarification before records move forward. No results are released without passing this review.
Customer Support With Hands On Experience
XPEDITE® customer support is not separate from the research process. Our support team consists of experienced professionals who handle records in one way or another, whether through direct research, record entry, or quality review.
This hands on experience allows our team to respond confidently and accurately when clients have questions. When you contact XPEDITE®, you are speaking with someone who understands the research process, not a scripted call center.
Availability That Supports Your Workflow
XPEDITE® provides customer support from 8 a.m. to 8 p.m. Eastern Time to accommodate clients across multiple time zones. Our live chat team is responsive, knowledgeable, and focused on resolving questions efficiently.
Whether it is a status question, clarification request, or access issue, our team is available to assist when you need it.
The XPEDITE® Difference
Behind every result delivered by XPEDITE® is a layered process built on experience, review, and accountability. From research and record entry to quality assurance and client support, each step is designed to deliver dependable criminal research in a court system that rarely operates the same way twice.
This is the work that happens behind the scenes so our clients can rely on consistent results.