Who qualifies for XPEDITE®?

Unfortunately, everyone does not qualify for this service. You must be a reseller of criminal records. XPEDITE® does not perform services for retail customers. Our customers include pre-employment screening companies, information providers, security specialists, government entities, tenant screening services and insurance providers.

Are there any monthly fees or sign up costs?

No. There are no monthly fees or sign up costs to order our services. There are also no minimum monthly volume requirements. You simply pay for what you order.

How long does it take before I can order searches?

A completed customer credit application, service agreement, and a MasterCard, Visa, or American Express account number are required to sign up online. Once your account is approved, you will be issued a customer number and password.

How often do you invoice and do you offer credit terms?

We typically invoice the 1st and 15th of each month for requests completed during that billing period. If you’d like to be considered for other credit terms, please contact us.

What quality controls do you have?

Quality control audits are performed at various stages of the search process.

Who performs the searches and what qualifications do they have?

Although there are no special licenses needed to become a court researcher, XPEDITE® has criteria that must be met before someone can join our network of more than 1400 researchers. We look for individuals that have at least 3 years of experience and references that will validate their performance and character.

What types of searches do you offer?

XPEDITE® offers county criminal, county civil, national database, statewide, and Federal court searches, as well as workers’ compensation and Social Security Number traces.

How far back do you search?

Criminal and civil searches are for a minimum of seven (7) years.

What is the average turnaround time?

90% of the reports are completed within 48 hours. Utilizing FASTRAX Select will improve your turnaround time significantly.

Are there any additional costs on the searches?

There are some courts that charge an access fee to perform searches. We would, therefore, pass along these costs to you.

How do I submit and retrieve reports?

There are a variety of ways. Please contact us to learn all the options.

What is the average cost per report?

Prices depend on volume and the mode of submission and retrieval.

Are release forms necessary?

No, because XPEDITE® is a wholesaler we do not require copies of signed release forms. It is your responsibility to maintain these records and remain in compliance with the FCRA.

How do I get started?

Give us a call at 800-361-8607, or fill out our Join Form.

Cancellations

Requests for cancellations must be made by 5 p.m. of the day of request or you will be billed for the search.

Disputed Results

XPEDITE® will verify any disputed search at no charge. If the re-check returns the same results we will re-check a third time provided a case number and charge is provided.

Copies

Copies are billable and vary from court to court. Copies must be requested on the original request. Copies requested after the results are returned will result in a second search fee plus the copy fee.

Limits of Liability

XPEDITE® recognizes the importance of furnishing accurate information to our Customers and will make all reasonable efforts in providing timely and accurate Information through strict policies, procedures and audits of its employees and independent contractors. Our Customers agree and understand that any search information provided, have been created and are maintained and reported by various Federal, State and county agencies and other third parties which are not under the control of XPEDITE®. Responsibility for the accuracy of the information rests solely with said various agencies and other third parties, which create, maintain and report the information. XPEDITE® will not be liable for customer damages.

Federal Criminal Searches (PACER)

Federal Criminal and Civil searches do not contain identifiers. All searches are “name match only” The privacy act of November of 2004 has caused redaction of DOB’S, SSN’s, Addresses any other personal information from the Court data system. Information can only be found in the Federal Court that holds the Case Jacket and then only for a short time after disposition and then sent to “archives”

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